FAQs

A SENCO (Special Educational Needs Coordinator) is a qualified teacher in a school or early years setting who holds responsibility for managing provision for children with special educational needs and disabilities (SEND). They play a crucial role in identifying pupils’ needs, coordinating support, and liaising with staff, parents, and external specialists. 

The UK government’s definition of Special Educational Needs and Disabilities (SEND) refers to children or young people (0-25) with learning difficulties or disabilities that make learning harder than for most others of the same age. They may require extra educational provision, such as an Education, Health and Care (EHC) plan. SEND is often shortened from special educational needs…

If you’re feeling overwhelmed or unsure where to begin, the best first step is a 30-minute consultation with our founder, Jessie Hewitson. This session is designed to cut through the noise and give you a clear, personalised plan of action. You can book your session directly through our website:https://staging.neurouniverse.org/pricing-booking/

You do not need a formal diagnosis to access NeuroUniverse. We focus on needs rather than labels—looking at what your child is finding difficult and what support will help them now. Whether your child has a diagnosis, is on a waiting list, or you’re simply noticing differences in how they experience the world, we can…

Yes. We take your privacy and confidentiality very seriously. We only collect information necessary to support you and deliver your personalised plan. Notes from sessions are stored securely on encrypted systems. The professionals you work with do not keep personal copies of your data on their own devices. Notes are retained for up to two…

In addition to your initial consultation, members can book optional 1:1 sessions (at an additional cost) with trusted professionals from our network. This includes SENCOs, specialist teachers, anxiety specialists, occupational therapists, and mentors for young people. Many of our experts are neurodivergent themselves or have neurodivergent family members, bringing both professional expertise and lived experience.…

We view neurodiversity (including autism and ADHD) as a difference, not a deficit or something that needs to be “fixed”. Our approach prioritises connection, understanding, and wellbeing rather than compliance. We look at your child’s strengths and challenges to find supportive strategies that respect who they are, instead of trying to force them to fit…

No. NeuroUniverse provides educational support, training, and mentoring. Our services do not include medical advice, clinical diagnosis, counselling, or therapy. We focus on practical strategies for daily life, education, and wellbeing. If clinical or therapeutic support is needed, we can help you understand what type of professional to look for, but we do not provide…

Our core philosophy is simple: “Come with your problems, leave with a plan.” When you join us, the process typically follows three steps:

NeuroUniverse primarily supports parents of neurodivergent children who are looking for clarity, reassurance, and practical help. You might be struggling with emotional regulation at home, school support, or navigating the complex systems around SEND (Special Educational Needs and Disabilities). We also work with schools (Headteachers, SENCOs, and Inclusion Leads) and workplace managers who want to…